Frequently Asked Questions

Automation with Broadband Label Genie is not just a tool for meeting regulatory requirements; it’s a strategic asset that enhances operational efficiency, reduces risk, and improves customer relationships, making it an indispensable solution for any forward-thinking ISP.

Under the Broadband Label Order, influenced by the Infrastructure Investment and Jobs Act, the labels must include crucial details such as pricing, introductory rates, data allowances, broadband speeds, links to network management practices, and links to privacy policies.

Broadband Label Genie seamlessly aligns with the FCC broadband label requirements, ensuring that your labels are not only compliant but also easily understandable by consumers. Whether you’re a large provider or fall within the small provider category, Broadband Label Genie is designed to adapt to these regulatory changes effortlessly. Broadband Label Genie goes a step further by providing a robust platform for the secure storage and management of FCC product IDs. This ensures compliance not just today, but for years to come, even after products are decommissioned. Comply without changing your process or products.

The FCC has mandated that broadband internet service providers label their broadband service plan offerings in a way that provides clear information to consumers about their service and pricing. These labels resemble the Food and Drug Administration’s (FDA) “nutrition facts” label. Among other things, the label must include information on pricing, service, speed, latency, and links to further information on topics like privacy and network management. To find out more, visit:

The deadline has already passed for the majority of providers to display at the point of sale clear, easy-to-understand, and accurate information about the cost and performance of broadband services. Providers with 100,000 or fewer subscriber lines must do so by October 10, 2024. Those points of sale include online and in-store.

Broadband Label Genie takes the guesswork out of FCC compliance. Using Broadband Label Genie’s magic mediation layer, ISPs can keep their existing product catalog as is. Broadband Label Genie will automatically generate and manage multiple product IDs on your behalf and manage the products and labels going forward.

Yes. If your ISP hasn’t enrolled with the FCC to receive your ID number, visit to do so.

Once you have your ID number, simply purchase a subscription of Broadband Label Genie, choose the number of products you will be registering, and begin entering your product information.

Yes! If you subscribe to the Enterprise level, we'll use our API's to connect to your product catalog.

Yes. We will provide a URL to print PDF versions of the labels, and you will also be able to use this information to publish on your website.

Labels must be available in English as well as any other language the provider uses to market its services in the United States. For instance, if a provider includes Spanish marketing materials on its website, it must provide a Spanish label.

Once you create a label it is permanent and unable to be changed. If you change your product offering, you can submit a new label with updated information.

Yes. As plans are discontinued, providers must archive labels that are no longer in use, as well as data supporting their content and the information at any included links, for a minimum of three years. Broadband Label Genie will store your labels for the life of your subscription.

If the FCC changes the requirements, our label template will automatically update so you can rest assured you will always be working with the most recent Broadband Facts label.


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